2. Upgrades / Automatic Upgrades
Icegram Free Plan upgrades are available via WordPress’s built in update system. For other plans: Upgrades / Automatic Upgrades are available to customers who have an active subscription only. You may not resell access to your support license key.
Note: Upgrades are provided for a term of 1 year from the time of purchase. After 1 year you need to renew your license by paying the renewal fee and only then you will be eligible for further updates.
Also, you are not allowed to resell access to your support license key.
3. Delivery
After we have successfully processed your payment, you will receive an email with the download link and support license key. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us.
4. Ownership
You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Icegram / Leap Ventures Limited They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.
All iconography, imagery, CSS and branding is licensed under a proprietary license for unlimited personal use (unless otherwise mentioned or falling under GPL) and cannot be redistributed without the express written consent of Icegram / Leap Ventures Limited
5. Site Content
All site content, including imagery and documentation that is published on icegram.com is the property of Icegram / Leap Ventures Limited Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Icegram / Leap Ventures Limited
6. Refund Policy
Icegram offers refunds to customers within 30 days of purchase. If the item(s) is broken, not working properly, or truly missing features from what is being mentioned on the sales page we will offer full refund.
We strongly believe our products will work without issues and if at all there are issues, our support team will help you resolve them.
NOTE: Our plugins work well but a third-party plugin causes an issue in its working. Technical issues caused by other plugins, add-ons, themes or snippets do not qualify as the right grounds for a refund nor support. Our support is responsible of fixing issues with only our plugins and not other third party plugins.
With that said, if you believe that the issue truly lies with our product – we will still issue a refund if requested within 30 days of purchase and if our item is broken. After 30 days, no refunds will be granted.
Adding, renewals are not eligible for a refund.
Note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the product to your desired result.
Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files – which causes the item to not work.
Before you request a refund from Icegram, you must do the following:
- Read the documentation or check the demo that we provide with products or general tutorials.
- Confirm that your server meets the specifications laid out in the requirements for the product and WordPress in general [Read more about this here].
- Switch to default WordPress theme, and disable all other plugins (except what may be required for our product to work) to see if the issue still appears.
- Open a new support ticket with our support staff if you are still experiencing problems, and provide steps to reproduce the issue. If required, provide access to your setup so our staff can debug the problem.
If you have gone through all the above steps but the issue still persists and our support team feels the issue is unsolvable, you are eligible for a refund within 30 days of the purchase.
BTW, if you miss out on any of the above steps, you won’t be eligible to get a refund.
Note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal/Stripe/or other payment processor’s fraud department, which may result in your account being limited.
If we suspect fraudulent activity, your account may be permanently blocked.
If you’re not sure whether a product is the correct fit for you, please reach out to our sales team and clarify your concerns before making a purchase. Our team will be happy to assist you.
If you’ve read the above, and taken the necessary steps, but your product is still broken, malfunctioning or otherwise non-functional, please open a refund request.
NOTE: By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease using the product immediately.
We reserve the right to deny a refund request if deemed necessary.
7. Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order and deliver a superior customer experience. We will not sell or redistribute your information to anyone. Read more about this here
8. Support
Icegram / Leap Ventures Limited offers plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We offer no support via email or otherwise for support of WordPress or WordPress plugins we do not develop.
Support is provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support.
9. Price Changes
Icegram / Leap Ventures Limited reserved the right, at any time, to modify or discontinue, temporarily or permanently, a support license with or without notice. Prices of all plans are subject to change. Notice of price changes will be made on the site.
10. Warranty
Our plugin is guaranteed to function on a clean installation of WordPress (or other pre-requisite software with their appropriate versions). We do not guarantee it will function with all 3rd party plugins or web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.
We reserve the right to change or modify current Terms and Conditions with no prior notice.
11. Trademarks
Icegram’s logo is a property of Icegram. Unless otherwise noted, the images, content, videos, audios used on this website also belong to Icegram.
Icegram’s website may contain content mentioning terms (for example: WordPress, WooCommerce, Exit Intent, Exit Intent Technology, Rainmaker etc), images (for example: logos etc) which are proprietary to their respective owners.
