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[Answered] Where are my subscribers and templates – and dozens of other questions after upgrading to Email Subscribers 4

Last updated on September 28, 2020

This is Part 3 of our Email Subscribers 4 series.

You can read about “all the terminology changes and why we made them” and “immediate sending option is gone, what now?“.

This post is a collection of common questions and problems people reported after upgrading to version 4.

Lot of hardships and criticism, but we tackled it

As of this writing, we are at version 4.0.10 of the plugin. We made 9 releases from 1st March, 2019 to 15th March, 2019.

That’s almost one release every working day. And it wasn’t easy.

We have more than 150,000 users of the free plugin. After the upgrade and because of all the changes – we received a lot of hate emails, lots of complaints…even some threats.

The last three weeks were really hard for our small team. But I’m glad we’ve fixed all reported problems. We’re also making improvements, including some major enhancements coming in later part of this year.

We would also like to thank all our Email Subscribers community superheroes who supported us, showed their community spirit and helped others.

Here’s a quick list of problems we’ve solved as of 4.0.10

These issues cropped up on WordPress support forums, our live chat as well as our support emails. We have solved all of them.

But even if you’re not experiencing these problems, we recommend you upgrade to the latest version.

  1. Where are my Subscribers, Newsletters, Post Notifications & Templates?
  2. Emails not sending out immediately / Email Subscribers not sending notifications / email notifications don’t send / Post Notifications are not going to subscribers…
  3. Post Notifications don’t work with WP 5.0+ and ‘Classic Editor’
  4. Post Notifications failing on publishing without draft in WP 5.0+
  5. Post Notifications templates not available for selection
  6. Multiple post notifications issue
  7. Notifications not sent while republishing older posts
  8. Broken compatibility with Post SMTP and WP SES plugins.
  9. Forms are missing??
  10. Widget is missing / widget disappearing / Short description field missing in subscription widget??
  11. No Translations? Missing translation? German Translation gone…
  12. Missing localization files…
  13. Can’t see status of a subscriber – confirmed / subscribed / pending
  14. List not created even after success message / Can not delete a list / Can’t create or edit a list…
  15. Confirmation email are not going even if opt-in type set to Double Opt-in / Contacts not getting confirmation mail
  16. Cron URL is empty / cron URL is giving “INVALID_GUID” error / Incorrect cron URL issue when migrating from other domain
  17. Can’t create campaigns
  18. GDPR consent checkbox missing
  19. PHP HTML Mail/ Plain Text email option missing
  20. “Oops Unexpected error occurred” while subscribing
  21. “500 internal server error” working with Rainmaker
  22. “Warning: Cannot modify header information” error in WordPress
  23. Parse error: syntax error, unexpected T_FUNCTION
  24. Parse error: syntax error, unexpected T_FUNCTION in older version of PHP
  25. Parse error: syntax error, unexpected T_FUNCTION, expecting ‘)’
  26. Parse error: syntax error, unexpected ‘[‘, expecting ‘)’
  27. “Fatal error: Uncaught Error: Class ‘es_cls_registerhook’ not found” in Reports section
  28. Welcome Email and Confirmation Email not working when subscribed via Rainmaker
  29. ‘{{Email}}’ keyword is empty in emails
  30. ‘es_subbox’ function not working
  31. Opt-in type shows as “Single opt-in” by default
  32. Pro version showing an error
  33. WP 5.1.1 update breaks email subscribers
  34. Plugin gives 404 error
  35. Subscribe form error
  36. Double optin and unsubscribe doesn’t work
  37. Database update pain! Have to click “Run the updater” every time…

The worst list?

Here are the most common questions/problems people had after upgrading to Email Subscribers 4.0 – with our answers.

  1. Where are my Subscribers, Newsletters, Post Notifications, Templates etc..?
  2. I fear that was the first question when people upgraded. We wrote about upcoming terminology changes in advance, but if you haven’t read it yet, please read this Email Subscribers plugin redesign – what you need to know. It will answer a lot of similar questions.
  3. Email Subscribers doesn’t send post notification as soon I publish a post or create a Broadcast (aka Newsletter)…
  4. This was another bummer. The reason is that we removed the “Send emails immediately” feature in ES 4.0. They are queued and sent in the background now. Read why Email Subscribers plugin no longer send emails immediately for the full story and a way to send emails immediately.
  5. Plugin doesn’t work with SMTP plugin like WP SES, WP MAIL SMTP, POST SMTP etc..
  6. This was clearly our fault. But we fixed it quickly and also confirmed it’s working with people who were facing this problem. You can use any of these plugins with Email Subscribers now.
  7. WP 5+ and Classic editor problems…
    Since WordPress introduced Gutenberg editor, the background processing of post publishing has changed. So things were not working as expected. We’ve already reported – what can be considered a “bug” in WordPress – to core WordPress team. But we also changed how we’re handling post notifications. We take care of different combinations now – WordPress versions, Gutenberg vs Classic editor, Categories defined or not… In short, it will work now!

Like I mentioned, we’ve already fixed all these problems. So please upgrade to the latest version of the plugin.


No prizes for guessing though. This is a sketch of what we’re planning for the future of Email Subscribers plugin. If you want to be part of the process and get early access to new features, join our Facebook community.

Email Subscribers 5 Overview
Email Subscribers 5 Overview

Your views

Did we miss anything important? Have any other questions? Drop a comment below and we’ll get back to you.

11 thoughts on “[Answered] Where are my subscribers and templates – and dozens of other questions after upgrading to Email Subscribers 4

  1. Tough criticism for a free plug-in so I would like to start with a “Thank you so much” for putting this out and putting up with the sh-tstorm you apparently have recieved. However:
    I installed the latest update (Version: 4.0.12) and hoped things that went wrong in the March -19 update would be fixed.
    There seem to be a few more bugs to stamp out (or I may have misunderstood the process of) sending New Post notifications.

    I edited one of the two New Post Notification campaigns that existed in my WP.
    When I pressed “save” the name of the first campaign disappeared. I gawked at this for a while, and thinking I may have made some error in not filling in something I proceeded to edit the other campaign. The same result again.
    Now I had two campaigns with blank names and nowhere to edit the names. I tried to re-connect the campaign and the template but the dropdowns to choose templates from inside the campaign were now empty.
    I cannot connect the campaing with a template so now I seem to have two blank-name campaigns unconeccted with any template(s)??
    What gives?

    1. Hi Andreas,

      Thanks for your kind words. We appreciate it.

      Regarding your issue, templates are not visible in dropdown because template type is not set or mismatch. You can go to Email Subscribers > Campaigns > Manage Templates section and set template type as “Post Notification” whichever templates are belongs to post notification.

      Then, it should work as expected.

      Feel free to get in touch with us if you still have the issue. We will be happy to help you.

  2. I think this plugin works very well and I like how everything is organized. I don’t know if this is a feature request or I am just missing something but I would like to be able to send multiple post notifications in a single email. Is that currently possible?

    1. Hi Andrew,

      Thanks for reaching out to us.

      We are working on Post Digest where you can notify your subscribers about multiple Posts. Will update you once this functionality is available.

  3. How do I get my subscriber list or conversion report from my WordPress site? HELP!

    1. Hi Sam,

      You can get subscribers from Email Subscribers > Audience page.

      1. Subscribers not added in Audience page. Why?

        1. Hi Arun,

          Sorry for the inconvenience you had.

          Are you getting any error while adding a subscriber?

  4. Hi,
    Great plugin. I have been using it for more than two years now and it works great. Thank you so much.
    However, now I’m having a problem. I use Chrome to access my WordPress website. By the end of May, I sent a newsletter to 342 contacts, already using version 4, and everything worked just fine.
    But two days ago, after updating to version: 4.1.9, when I tried to send a new newsletter, it did not work. I selected the Template, I selected the List, and what happened was that the Total Contacts number was not updated automatically after List selection as it used to. It remained ‘0’ and the “Send Broadcast” button remained inactive as if no list was selected.
    The curious thing: this only happens with Chrome for Windows and for Android. It works as usual with Microsoft Edge and Internet Explorer for Windows, and with Safari for Mac OS, the browsers I tested.
    Something is not working with Google browsers.
    Thank you.
    Best regards,

    1. Hi,

      Thanks for using Email Subscribers.

      Please clear your browser cache by clicking ( CTRL + SHIFT + R ) or (CMD + SHIFT + R on mac) and check once again in chrome.

      It should work.

      1. Unfortunately, your proposed solution does not work. The problem does not happen only on my computer. A colleague of mine that takes care of the site infrastructure tried in his Mac with Safari and Firefox and it works, but with Chrome and Opera no.
        Thank you.

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