Troubleshooting: Why Can't I See Detailed Campaign Statistics?

If your campaign reports show zero opens or clicks despite subscribers receiving emails, check the following potential causes:

1. Open Tracking Is Disabled

Icegram Express uses an invisible 1-pixel tracking gif to measure email opens.

• Go to Icegram Express > Settings > General.
• Ensure the Track opens toggle is enabled.
• Note: Enabling open tracking applies only to future emails. Past campaigns sent while tracking was disabled cannot retrieve historical open metrics retrospectively.

2. Click Tracking Requires Pro or Max Plan

Tracking link clicks inside emails is a premium feature.

• Verify that your site is running Icegram Express Pro or Max and that your license key is active under Settings > General.

3. Webmail Image Blocking

Some email clients (such as Outlook or Apple Mail with Privacy Protection enabled) block images by default. Until the recipient clicks “Load images,” the tracking pixel cannot fire to record the open.