Icegram Mailer Frequently Asked Questions (FAQ)

How many emails can I send for free?

Icegram Mailer includes 200 free emails per month with no credit card required. If you need higher sending volumes, you can upgrade your plan at any time from the pricing page.

Do I need external accounts like Amazon SES or SendGrid?

No. Icegram Mailer is a fully managed sending service built into WordPress. You do not need to configure third-party cloud accounts, complex API credentials, or DNS TXT records.

Can free users of Icegram Express use Icegram Mailer?

Yes. Icegram Mailer integrates seamlessly with both the free and premium versions of Icegram Express, as well as WooCommerce transactional emails, Contact Form 7, and core WordPress system alerts.

How do I troubleshoot delivery issues and check email logs?

Navigate to Icegram Mailer → Dashboard. The dashboard features a real-time Email Logs Table that lists all sent and failed messages along with timestamps, recipients, subject lines, and open tracking status. If an email fails, the log provides detailed failure context. You can also contact our support team directly with the log details.

Why is the From Email formatted as @igeml.com?

Icegram Mailer routes outgoing dispatches through authenticated @igeml.com sender addresses to ensure SPF and DKIM pass rates across major inbox providers (like Gmail, Yahoo, and Outlook) without requiring you to edit your web host’s DNS records. Incoming subscriber replies are automatically routed to your specified Reply-To Email.

Can I temporarily disable or opt out of Icegram Mailer?

Yes. Go to Icegram Mailer → Settings and uncheck the Enable Icegram mailer checkbox. WordPress will immediately revert to your default host mailer or previous SMTP setup.