How to Import and Export Contacts

Complete guide to importing subscribers via CSV, file formatting requirements, and exporting contacts in Icegram Express.

Icegram Express makes it easy to migrate your audience from other email platforms or export your subscribers into a standard CSV file for backup and analysis.

CSV File Format Requirements

Before uploading your contact file, ensure it matches the required format:

File Type: Standard comma-separated values (.csv).
Encoding: UTF-8 encoded text to prevent special character corruption.
Required Columns: An Email column is mandatory.
Optional Columns: First Name, Last Name, and custom fields.

Example CSV Structure

Email	First Name	Last Name
john.doe@example.com	John	Doe
jane.smith@example.com	Jane	Smith
alex@example.org	Alex	Taylor

Steps to Import Contacts via CSV

In your WordPress admin dashboard, navigate to Icegram Express → Audience.
Click Import at the top of the page.

Audience toolbar with import button
Select Import CSV and choose your .csv file.

Select CSV file import option
Map each column from your CSV file to the corresponding Icegram Express field (e.g., map Email to Email, First Name to First Name).

Map CSV columns to Icegram Express subscriber fields
Select the Status to assign to the imported contacts (Subscribed or Unconfirmed).
Select the List where these contacts should be added.

Importing into multiple lists simultaneously is available in the Icegram Express Max plan.

Choose status and target list for imported contacts
Click Import.
Once the process completes, a summary screen displays the number of successfully imported contacts and any rows that could not be imported (with failure reasons such as invalid email syntax).

Contact import completion summary