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How Audience Filtering Works in Icegram Express

Max

Segment subscribers using quick dropdowns or multi-condition Advanced Filters by engagement score, country, bounce status, and list in Icegram Express.

The Audience dashboard in Icegram Express includes both quick table-level filters and a multi-condition Advanced Filters builder to segment subscribers, isolate engagement tiers, and execute targeted bulk operations.

Quick Table Filters

Above the subscriber table, quick filters let you isolate contacts instantly:

  • List Filter: View contacts belonging to a specific mailing list.
  • Status Filter: Filter by lifecycle status (Subscribed, Unconfirmed, Unsubscribed, or Bounced).
  • Search: Search by email address, first name, or last name.
  • Sort by Last Opened: Click the Last Opened column header to sort contacts by recent email activity.
  • Subscriber IP Addresses: When Track IP Address is enabled in General Settings, subscriber signup and activity IPs appear in the audience records.

Multi-Condition Advanced Filters (Max)

Click Advanced Filters above the table to open the condition builder modal:

  1. In your WordPress admin, go to Icegram Express > Audience.
  2. Click the Advanced Filters button beside the search bar.
  3. Select a filter criteria category:
    • List & Status: Filter by assigned List or subscription Status.
    • Subscriber Attributes: Filter by Bounce Status, Engagement Score (0–5 stars), Country, or Email.
  4. Choose an operator: is equal to, is not equal to, contains, does not contain, starts with, or ends with.
  5. Select or enter values. Multi-select is supported for lists, statuses, and bounce codes.
  6. Combine criteria using AND (contacts matching all conditions) or OR (contacts matching either condition) logic groups.
  7. Check the real-time matching recipient count displayed at the bottom of the modal.
  8. Click Apply Filters to update the contact table.

Icegram Express audience filtering controls and bulk actions menu Note: Image illustrates filter selection; current admin uses modern navigation tabs and a dedicated Advanced Filters modal.

Icegram Express audience filtering controls and bulk actions menu

Supported Bulk Actions

After filtering, select subscribers via checkboxes and choose a command from the Bulk Actions dropdown:

  • Move to List: Reassign selected contacts from their current list to a target list.
  • Add to List: Assign selected contacts to an additional list while retaining existing memberships.
  • Change Status: Bulk-update status to Subscribed, Unconfirmed, or Unsubscribed.
  • Send Confirmation Email: Re-send double opt-in confirmation links to unconfirmed subscribers.
  • Delete: Permanently remove selected contacts.