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How to Connect Your Store to Receive Plugin Updates

Connect your Icegram account to your WordPress site to verify licenses and enable one-click automatic plugin updates.

After installing any premium Icegram plugin, connecting your WordPress website to Icegram.com activates your license and enables seamless, one-click updates directly from your WordPress dashboard.

Why Use Store Connector?

Rather than requiring manual license key copying and pasting across each plugin and site, Store Connector streamlines onboarding into a single secure authentication step. Once connected:

  • You receive instant in-dashboard notifications whenever updates are available.
  • You can update plugins with one click.
  • All active Icegram plugins on that domain are validated together.

How to Connect Your Store

  1. In your WordPress admin dashboard, navigate to the settings or admin page of the Icegram plugin you just installed (e.g., Icegram Express or Icegram Engage).

  2. A Store Connector banner or popup will appear. Click the green Connect or I have a working account button.

  3. Log in with your Icegram.com account credentials when prompted to approve the connection.

  4. Once redirected back to your dashboard, you will see a confirmation that your site is connected.

Troubleshooting Common Issues

The dashboard says an update is needed even though the latest version is installed

If the update notice persists after updating:

  1. Navigate to WordPress Dashboard → Plugins.
  2. Locate the Icegram plugin. Next to its description, click Disconnect Icegram.com.
  3. Refresh the page, then click Connect Icegram.com to re-authenticate the connection.

Unable to connect your store

If the connection prompt fails or times out:

  1. Open a new browser tab and log into your Icegram My Account page.
  2. In the other tab, return to your WordPress site and retry clicking Connect Icegram.com.
  3. Since you are already authenticated on Icegram.com, the store connector will verify the connection immediately.

Login form reloads continuously without authenticating

If entering credentials repeatedly reloads the connection screen:

  1. Confirm your username/password by logging in directly at icegram.com/my-account. If needed, use lost password reset.
  2. Temporarily disable strict third-party cookie blocking or security extensions in your browser.
  3. Try performing the connection from an alternative browser or private browsing window.
  4. If issues persist, please contact our support team and we will be happy to assist.