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How to Check Email Sending Logs in Icegram Express

Inspect real-time error logs and transmission records in Icegram Express to diagnose delivery failures to ensure high deliverability and subscriber...

When diagnosing email delivery issues or troubleshooting server timeouts, inspecting the Logs screen provides exact error codes, SMTP connection responses, and timestamped event records.

Steps to Inspect Logs

  1. In your WordPress admin, go to Icegram Express > Logs.

  2. Locate the specific log entry for the campaign or batch you wish to review.

  3. Click View to inspect detailed transaction messages.

    Email Sending Logs inspection screen in Icegram Express

    Email Sending Logs inspection screen in Icegram Express

  4. If opening a ticket with Icegram Support or your web host, capture a screenshot or copy the error code from the log.

Common Log Messages & Solutions

  • Connection timed out: Your web host is blocking outgoing ports (e.g., port 587 or 465). Contact your host to unblock SMTP ports.
  • Authentication failed: The SMTP username or API key entered in Settings > Email Sending is invalid or expired.
  • 550 Message rejected: Your sender domain lacks valid SPF or DKIM DNS records.