Why the New Form Builder

We listened to feedback from our users and noticed that while forms worked well, creating them could feel a little complex at times. You wanted something cleaner, more intuitive, and easier to customize.
So we redesigned the form builder to make it:

• Easy to use with a modern UI
• Quicker to set up without hunting for options
• Flexible so you can personalize forms as per your brand

Now, you can create subscription forms faster and with more confidence.

Getting Started with the New Form Builder

Creating your subscription form is now smoother than ever. Here is how you can do it:

1. Open your WordPress dashboard and go to Icegram Express → Forms
2. Click on Create Form
3. Pick a design you like and start customizing it
4. Add your text, fields, and styles to match your website
5. Hit Continue > Copy the shortcode, and paste it wherever you want the form to appear

That’s how simple it is.

See the New Form Builder in Action

Sometimes, seeing is believing. We created a short video walkthrough that shows you how the new form builder works and how quickly you can set up your first form.

Whether you’re running an online store, a blog, or a service-based website, this is the perfect time to add a little seasonal flair: glowing pumpkins, eerie animations, dark themes, or even a spooky sale popup. It’s not just about looks, though. Done right, a Halloween makeover can grab attention, boost engagement, and even drive a few extra sales.

The best part? You don’t need to be a web designer or a code wizard to pull it off. With the right WordPress Halloween plugins and themes, you can transform your site from basic to boo-tiful in minutes.

So grab your pumpkin latte, and let’s explore the best Halloween WordPress plugins and themes for 2026
that’ll make your visitors say, “Okay… that’s actually pretty cool”.

Best WordPress Halloween Plugins and Themes

With the best WordPress Halloween plugins and themes, you get access to Halloween banner templates, Halloween pumpkin WordPress themes, Halloween backgrounds in WordPress, and more.

When it comes to selecting the WordPress Halloween theme, requires more attention for an existing website than the new one.

Icegram Express

The Icegram Express plugin has incredible features and functionalities to help you collect potential leads, store multiple contacts, create limitless Icegram Express plugin templates, and send post notifications.

You can create and insert a visually appealing subscription box anywhere on your website and capture your audience’s attention.

You can use this plugin to create, schedule, and send a sequence of emails to a specific list.

Also, you can design and schedule newsletters for this Halloween to target a specific audience.

Icegram Express recently introduced Email Sending Service (ESS), a cool new email service that lets you send emails straight from your website or blog without relying on a third-party email provider.

Icegram Engage

Icegram Engage popup builder is a robust lead capture WordPress plugin that assists in converting website traffic into potential leads.

You can use this plugin to build your email list, advertise blog posts, provide a discount, or request someone to subscribe to your newsletter.

Icegram Engage includes a variety of lead capture widgets and ready-made templates to help you build your lead generation campaign quickly.

With this plugin, you can create free Halloween banners in WordPress.

Without knowing to code, you can capture leads with lovely popups, slide-ins, optin, welcome bars, and more.

Halloween Countdown WordPress Plugin

You can include a countdown to the Halloween sale or celebration.

The Halloween Countdown plugin is easy-to-use and allows you to include a basic countdown timer to your site, displaying the days, hours, minutes, and seconds until Halloween.

This plug-in does not require you to change any code or settings.

Simply add the [hcount] shortcode to any post, page, or text widget and you’re done!

Halloween Bonanza

This Halloween season, surprise your customers with special offers.

The Halloween Bonanza theme is designed to pique your visitors’ interest by asking them to click on any pumpkin on your site to engage them.

Here’s how you can go about it:

• Create a trick-or-treat game with your site visitors.
• Ask them to pick a pumpkin and unveil what treat or trick they managed to win.
• You can choose to give discount coupons or free gifts.

Want this readily available theme for your website?
Get Icegram Engage now

Announcement Overlay

What brings out the Halloween spirit more than bats, bugs, and Halloween pumpkins?

This is what this WordPress Halloween theme does for you, creating a spooky atmosphere on your website.

Are you planning a big party for Halloween and wanted to make an announcement?

This scary-looking overlay is designed for you!

You can invite your site guests to join in the Halloween festivities.

Check out the announcement example of a WordPress theme with Halloween

Sure they will click the CTA button.

For more ideas on Halloween pumpkin WordPress themes and Halloween banner templates, check out the highly engaging design.

Spice Up Your Site with Halloween Popups and Banners

Want to give your website a little Halloween magic this season? The Icegram Engage plugin makes it super easy. You can add festive popups, banners, slide-ins, or action bars to promote your Halloween offers, discounts, or events — all in just a few clicks.
With so many customization options, you can make your messages spooky, playful, or stylish depending on your brand vibe.

Popups, Banner, Slide-ins, Action Bar

Icegram Engage plugin provides a wide range of options for customizing offers and announcements for site visitors this Halloween.

You can use Icegram Engage’s popups, banners, slide-ins, and action bars.

Here are the quick steps on how to make an Icegram Engage popup when a user is inactive:

• Start a New Campaign or Edit a previous campaign.
• Go to the Show Trigger option and select “User Inactivity” from the drop-down.
• Input the number of seconds after which you want to show your popup to the users.
• Watch the preview and publish the campaign.

Here is how to set up an action bar using Icegram Engage:

• Go to the dashboard and click to add a new campaign.
• Choose the action bar readymade template and click ‘Use This’ Gallery Item
• Add or Edit the Design or content
• Configure the styling and display rules
• Check the preview and publish it.

Emails

Halloween can be the period when you expand your mailing list, revenue, and business.

When you decide to increase revenue through holidays and festivals, you must first schedule it in your email marketing calendar.

To achieve the best results, include substantial offers, social engagement, and social proof in your email marketing strategy.

Here is how you can create an email sequence campaign:

• Choose Campaigns, click on create sequence and give the new email sequence a title.
• Start creating the first email by specifying when to send the email, and entering the subject and the message.
• Click on add recipients.
• You can then click ‘+ Add Email’ to add more
• Scroll to the top and click Save All.
• Your email sequence campaign is set up

If you want a tool to be your ally in this, you can try Icegram Mailer.

Icegram Mailer is a reliable, plugin-based email solution that works on any WordPress site. Built by the trusted Icegram team, it ensures your emails are delivered smoothly — no third-party SMTP tools needed.

It supports email logging, bounce handling, test emails, SPF/DKIM setup, WooCommerce, and popular form plugins like WPForms and Ninja Forms. Best part? It works on any hosting platform.

WooCommerce Halloween Offers

Increase store engagement by providing Halloween discounts at the right time.

Create coupons in bulk with the WooCommerce Smart Coupons plugin.

Also, send them to customers prior to the start of the Halloween sale to make them happy.

Conclusion

A recap on the best ways to increase sales and business conversions this festival season.

Send out a Halloween email campaign to inform potential customers regarding your Halloween treat this year. You can use a Halloween banner template on your website home page to let your visitors know your offering.

Make an effort to pique your customers’ interest by including a simple trick-or-treat game on your website for upcoming deals.

Create a dark and Halloween-themed environment for your website using WordPress Halloween plugins and themes.

For more banner Halloween WordPress ideas, download the file and get access to free Halloween banners WordPress.

FAQ

Why should I use Halloween plugins and themes on my WordPress site?
Adding a touch of Halloween to your website makes it more festive and engaging. It’s a fun way to grab attention, highlight seasonal offers, and connect with your audience through creative visuals or limited-time campaigns.

Will Halloween plugins slow down my website?
Not if you choose lightweight, well-coded plugins. Always test before Halloween week and deactivate anything heavy once the season ends to keep your site fast and clean.

How do I make sure my Halloween theme fits my existing design?
If you already have a live site, go for subtle updates — like themed banners, dark mode, or festive popups, instead of a full redesign. Plugins like Icegram Engage let you customize elements without disrupting your brand look.

We’re excited to announce that we have evolved our design to better meet the needs of our customers.

Icegram Express has a brand-new look and we know you’re going to love it as much as we do!

We have made these changes to improve the user experience, enhance the functionality, and increase the overall value of our product

Just like that, we believe this redesign will bring new value to your Icegram Express experience. Here are a few challenges that pushed us toward this decision:

• Clarity: The previous interface was a bit cluttered, making it challenging for new users to navigate the platform.
• Functionality: Icegram Express has all the features needed to run your own email marketing system and now we have improved it in an even more accessible design.
• Appeal: It’s essential that our platform is not just functional, but also visually pleasing. And, we sensed an improvement was needed in this department.

But don’t worry, we’ve retained all those features you loved in the first version. We’ve just made them better, more intuitive, and pleasing to the eye. You see, sometimes, change is indeed a good thing!

A new look for Icegram Express

At Icegram, we are always seeking ways to improve user experience. And that’s why our team has embarked on redesigning the campaign creation flow in the plugin.

This new design is not just about aesthetics – it’s about making things more user-friendly and addressing the challenges you’ve been facing.

Why a redesign?

The need for a redesign was evident. Taking into account our users’ growing needs and solving the challenges they were facing, we created a solution. Fresh looks, combined with UX and UI enhancements, seemed to be the most effective approach.

It’s essential to draw attention to the fact that, while we’re introducing a new look, we’ve retained all the features you loved in the first version.

We’ve not removed it but improved it. The old version served its purpose, but we’re confident this new design will serve you even better.

• A new KPI dashboard for better insights into your campaigns
• A more colorful and stylish interface for a pleasurable user experience
• Enhanced UX and UI elements for improved user-friendliness

What’s in it for you?

This redesign is far from selfish; it’s all about you, the users. With these changes, you’ll find the campaign creation flow more efficient and user-friendly. And of course, there’s the aesthetic upgrade – who doesn’t like working with a tool that’s not just functional, but also good-looking?

Your feedback matters

And as we finalize this redesign, we’re eager to hear from you. Once we release the new design, we’ll provide screenshots and documentation so you can explore and provide your invaluable feedback. After all, we’re making these changes for you, and who better tell us if we’re on the right track?
So, brace yourself for the new look of Icegram Express – a refreshing blend of style, user-friendliness, and functionality. Remember, sometimes change is indeed a good thing!

Check out the new look of Icegram Express and see how it can help you improve your email marketing campaigns.

TL;DR

• “Icegram” is the umbrella brand now. The original “Icegram” plugin is now “Icegram Engage”. Our most popular email marketing plugin – “Email Subscribers” is now “Icegram Express”. And “Rainmaker Forms” is now “Icegram Collect”.
• All products now have standard pricing plans – a free starter option, a “Pro” plan for $129/year and a “Max” plan with “up to 3 sites” license and even more features for $299/year.
• We’ve redesigned our website to reflect this change – as well as demonstrating our “easy yet powerful” philosophy.
• Existing customers are grandfathered into new plans. Product quality and customer support remains top-notch – as earlier.
• We’re jittery about the negative SEO impact of this change, but hopeful that our users (who are more important) will now find it easier to understand our product portfolio and navigate the site.

The Icegram story so far…

Icegram started as WordPress’s first all-in-one popup and call to actions plugin. It quickly became popular.

Our next plugin was “Email Subscribers & Newsletters” – an email marketing solution. Email Subscribers is now our most popular product, with over 100,000 users.

To make form integrations easier, we then launched “Rainmaker Forms”. That too was successful.

Today, more than 230,000 people use our products to capture leads, grow conversions, store form submissions and send email marketing campaigns. It’s a perfect portfolio for bloggers and businesses that want to grow their audience and increase sales.

Over the years, our team has consistently received 5-star ratings for code quality, support and commitment to customer success.

Why did we change product names?

Simple answer – to avoid confusion.

Our website is icegram.com – and we have three main products. One product too was called Icegram. So when someone refers to Icegram – do they mean the overall brand or the plugin?

When someone lands on the site, should we tell them about the Icegram plugin or all three products?

Clearly there was confusion we needed to address.

A rebranding U-turn

After long and tiring internal debates about pros and cons of different rebranding approaches, we decided to split three products into their own websites. We even brainstormed new product names and booked domains.

Then it came to design those websites – and transitioning existing customers to new product stores.

Migrating old orders to different sites would be hard. Because many people buy multiple products.

We thought of keeping the storefront on the Icegram site and only the landing pages on individual sites.

Eventually, this whole idea was scrapped.

We decided to risk the SEO benefits we had accumulated over the years and do something that would be easier for customers.

Why? “Email Subscribers” is a very popular keyword. If we change the product name, we may lose SEO advantages. WordPress is a market where SEO is one of the biggest factors in product success. And messing up with the main keyword can be dangerous.

We’re taking that risk… albeit with crossed fingers!

So, what is changing?

Three aspects mainly.

New plugin names and an Icegram prefix

• Icegram plugin → Icegram Engage – because it’s about “engaging” and converting website visitors. We’ve called it “Icegram Engage” for many years, but most people still refer to it as Icegram!
• Rainmaker forms plugin → Icegram Collect – because it lets you collect leads and form submissions easily.
• Email Subscribers & Newsletters plugin → Icegram Express – because it’s about the users’ “self expression” as well as about “express” sending speeds and ease of use.

Standardized pricing & a three site license for businesses and agencies

All products now get similar plan names and pricing. A free plan, a Pro plan ($129/year) and a Max plan ($299). Max plan now comes with a much-demanded multi site license for pro-bloggers, businesses and agencies.

• Icegram Engage pricing (formerly Icegram plugin) – revised pricing, Max gets 3 sites license.
• Icegram Collect pricing (formerly Rainmaker Forms plugin) – we’re removing Plus plan, Max gets 3 sites license.
• Icegram Express pricing (formerly Email Subscribers & Newsletters plugin) – new plan names, all annual pricing, and Max gets 3 sites license.

Website redesign

If you’re a product developer or agency owner, you know that you’re never happy with your own website.

We weren’t either. But we kept so busy working on our product we never paid enough attention to the website.

We’ve now updated product landing pages for clarity and simplicity. We’ve improved the blog earlier this year and will continue to remove the rest of the site.

How do these changes impact existing customers?

Nothing much changes for them actually.

You will see new product names when you upgrade our plugins to their latest versions. You will also see new names when you login to our “My Account” section. All our communications will now refer to new product names as well.

Existing subscriptions and added features

We’ve grandfathered all existing customers into new plans. So if you bought “Max” plan earlier, you can now use the plugin on up to three sites, instead of just one. Most other people will get better features as well.

Your renewal prices also do not change. You will continue paying what you paid earlier – even if the new price has gone up.

What’s next?

We will iron out some rough edges around the branding over the next few weeks. We also have a lot of product and website updates on the roadmap – so you will continue seeing solid progress.

We are ever thankful for your support and stay committed to your success. We will continue to bring you the best and most stable products.

Our focus will continue on solving your marketing problems – onsite and beyond.

Give us your feedback on the rebranding!

Do you like the new site and product names? Please comment on this post and give us your feedback. Notice a problem? Please share that too! Thank you!

Why do you upgrade your skills / devices?

You might end up receiving the common answer, “To align with the trend and adopt compatibility with the latest tech”

Yes!

Being optimistic and adopting the trend drive better results and feel staying on the same page like most smart people. Considering the trend and user behavior, we have made major changes to our Icegram Engage plugin.

We call it Icegram Engage 3.0!

We have huge supporters who love using our plugin on their WordPress websites. This product blog post will explain to you the major UI updates we made in our recent release.

Filter gallery templates

Save more time choosing the right template for your campaign using the filter option. We made it easier for users to pick the right template based on the use case.

Choose your goals & select message types to filter the templates with ease.
See how we evolved by comparing the before and after images below.

Colorful Message tag & toggle switch

Our new message tag with unique colors makes it easier for users to differentiate the message type.

Also, the status toggle switch helps to activate or deactivate the campaign in a single tap without entering every campaign setting.

Improved campaign statistics interface

We have improved the campaign statistics interface within the editor. It shows Impressions, Conversions & Improvements of the campaign which helps you make proper decisions vividly.

Easy modernized multi-step UI in a one-page campaign builder

We have improved the campaign editor UI based on the user interaction and made every option stay on a single page. There are three steps within the one-page editor – Overview, Content & Design and Display Rules.

No more switching to other tabs or steps for creating your next lead generation campaign. Stay focused!

Tabbed section for quicker campaign creation

We have introduced tabbed style options for creating, designing and configuring behavior rules under singlehood. We have grouped these settings for more logical views to avoid confusion in moving forward to the next step.

Grouped “Variations & Messages” section

Now, you can view all the variations & messages in a campaign in a single area for better understanding. Take prompt action based on the messages implemented in your campaign.

Wider UI spaced campaign area

After analyzing the trend, we found that a minimal clean design with a more white spacious look makes people feel comfortable with it. Considering the clean design, we expanded our campaign editor with a wider UI space.

Check out the editor UI changes below.

Static header to quickly navigate to the Save Draft, Preview and Publish button

In our older versions, users should reach the top of the editor every time to save drafts, preview campaigns or even publish them. To make it more convenient, we introduced a static bar that helps users to navigate to the Save Draft, Preview and Publish button quicker than before.

That’s the quick overview of our Icegram Engage 3.0 release. We are aligning with the trend and technologies to make sure it fits our audiences.

The above UI changes would definitely help you build faster and better campaigns for sure.

Do you have any other suggestions for us to improve further?

Reach our support and share your queries today.

Download Icegram Engage

To efficiently utilize your email list, you need a tool that does it all! Here’s where Icegram Express comes into the picture! The tool sends automatic new post notification emails to your subscribers as soon as a post is published on your blog.

You may promote your blog on different platforms like Facebook, Twitter, LinkedIn, various forums, and other platforms. Your subscribers will possibly be more loyal than a new visitor who visits a Facebook group.

Through such email marketing automation, you can save tons of time while making the entire process stress-free and simple.

But firstly, let’s clear the basics with the point below:

Why are email notifications for blog promotion?

Email subscribers are more valuable than social media visitors.

You may ask, why?

Emails are important because they offer high engagement rates. On the flip side, posts tend to get scrolled away and forgotten on social media easily. But emails land in the subscribers’ inboxes leading to better open rates and click-through rates.

Another aspect is retaining and nurturing subscribers. Automated notifications keep the subscribers engaged with added value and fresh content. This eventually keeps their interest intact and enhances their loyalty.

Moving on to the next point, SEO and website traffic cannot be overlooked either. If more people engage with your content through email, it signals your search engines that your content is valuable leading to an increase in rankings.

First, promoting new articles to your subscribers

You may promote your blog on different platforms like Facebook, Twitter, Linkedin, various forums, etc., and each will get you visitors. But the most profitable way of getting traffic is banking on the people that are already present on your list.

Your subscribers will definitely be more loyal than a random visitor that visits a Facebook group. So before you go ahead and promote your blog elsewhere, we advise you to promote it to your own subscriber list first.

If you want to notify your email subscribers about new posts on your WordPress blog, you can use a plugin like Icegram Express to automate the process. With Icegram Express, you can easily set up automatic notifications that will be sent to your subscribers as soon as a new post is published on your blog.

So, using Icegram Express plugin, you can easily set up automatic new post notification emails that will be sent to your subscribers as soon as a new post is published on your blog.

Icegram Express: How to set up new post notifications?

Setting up Icegram Express is a simple process. Here’s how to get started.

Step 1 –

Navigate to Icegram Express → Campaigns and click on Create Post Notification.

Step 2 –

Select the existing campaign template or Create Template it from scratch.

Step 3 – Add the email subject, create content, add the blog post category you want the email to be sent for, and custom post type if required. Preview it on the right side of the screen.

Using WP Classic Editor:

Using Drag & Drop Builder:

Step 4 – Add Campaign name and select List.

Step 5 – Pick an option to When to send.

Step 6 – Check the spam score and update the message accordingly

Step 7 – Enable/disable tracking.

Step 8 – If all configurations are properly set, you can save or Activate the campaign.

Now whenever a new blog is published on your website (and if that blog post category is checked under notification), your subscribers will be notified about it.

Keywords The email templates for sending automatic post notifications can contain keywords. Example: Email Subject – New post published {{POSTTITLE}}. Click here to check all the available keywords

For example:

Email Subject – New post published {{POSTTITLE}}

{{POSTTITLE}} – will automatically pull in the title of the post that has been published. Thus saving you time and energy of doing it manually.

Know about available Post Notification keywords

To set up automatic new post notifications with Icegram Express, you will need to go to the plugin’s campaigns page in your WordPress dashboard, click on “Create Post Notification,” select the email lists and templates you want to use, and choose the post categories or custom post types for which you want to send notifications.

Once you have set up your notifications, the notifications will be sent automatically every time a new post is published on your blog, keeping your subscribers updated and engaged with your content.

Go ahead, set up your own email notification once, and watch as it will get you ongoing traffic.

And with the time you save can be better utilized for writing more insightful blogs, social media promotions or simply spending time with family.

Want a visual walkthrough? Watch this step-by-step video guide and master automatic new post email notifications!

Conclusion

Blogging is just the first step to getting your content in front of the right audience. While social media platforms help, emails are where the most magic happens!

Icegram Express allows you to automate new post notifications, ensuring that the subscribers never miss an update. It’s easy to navigate, saves time, keeps the audience engaged, and brings consistent traffic to your blog without breaking a sweat.

So set up Icegram Express and let it handle the rest!

Worried that it might burn a hole in your pocket? Not to worry!

Check out Icegram Express’ lightweight pricing plans

FAQs

• Can I customize the new post notification email?
  Yes, you can customize the email template, subject line, and content to match your branding and messaging preferences.
• Can I schedule post-notification emails instead of sending them immediately?
  Yes, Icegram Express allows you to schedule emails at a later time instead of sending them instantly after a post is published.
• How can I ensure my post-notification emails don’t end up in spam?
  To improve deliverability, use a professional email-sending service, authenticate your domain with SPF and DKIM, and encourage subscribers to add your email to their contacts.
• Can I exclude certain posts from triggering notifications?
  Yes, Icegram Express allows you to exclude specific categories or tags from triggering automatic post-notification emails.

When you’re running a reasonably successful business, you don’t want to change your core tools like your email marketing system or your help desk or your online commerce platform. The risks of goofing up are too high.

That’s why I ducked all attempts at trying HelpNinja for nearly a year.

HelpNinja is a help desk / support management platform. Vinodh David – the founder, is a WordPress veteran and a long time friend. He kept on inviting me to try HelpNinja and I kept on giving him one or the other excuse. My real reason was that I didn’t want to cause unnecessary troubles for our team and our customers.

Today, I thank Vinodh for being persistent!

Why?

Because my team freaking loves HelpNinja now!!

A little backstory first..

We started our products business in 2009, with building extensions for activeCollab – a project management solutions. We created an extension that allowed using the task management module within activeCollab as a help desk! Yes, it grew out of our own needs, activeCollab had great foundation, and our add-on became successful pretty quickly.

I personally don’t like help desk systems that felt like robots.. And our system felt more like one-to-one communication for the customer. We’ve been using that same “transparent help-desk” system all these years.

What was wrong with our earlier support desk system?

There was no significant problem actually. The old technology platform did make the system a bit slow and searching things was hard. But it worked flawlessly and the team was really comfortable with it.

So we didn’t really have any major “incentive” to search for an alternative.

That’s what I was referring to at the start… If a tool is working good enough, there is huge reluctance to try any alternatives.

So what changed? Why did we try HelpNinja?

We’d been tracking HelpNinja from the start, and we’d seen some demos. We liked how the product was maturing, plus it offered great search and speed.

And then Vinodh said they’re building a system that will allow providing support on WP.org forums from within HelpNinja.

So to please a dear friend, I tasked Malay (product owner for Icegram), with giving HelpNinja a fair trial.

He tried a few things, pushed a few sample support tickets, switched to a single product support to HelpNinja and experimented with a lot of features they had.

Malay was convinced this is a good tool.

And we switched.

Hmm… How’s been the switch? What do we like in HelpNinja?

HelpNinja helped us improve help!

Our support team’s productivity is higher. We have better insights into quality of support. And we could automate many things elegantly.

Here are some specific things we like about HelpNinja:

Design / Interface / Aesthetics

It’s clean, eye pleasing and functional. We like our day to day tool to help us get our job done as quickly as possible. Without cognitive load of hoping through screens. HelpNinja gets this right.

Quick and Easy Setup

We were up and running within five minutes. And since we didn’t import old support tickets, migration was super quick. Just connect the support mailbox and tickets were flowing in.

Speed

HelpNinja is super fast! Like impressively fast. That just makes it a lot better than a lot of competition out there. Clunky and slow tools kill productive time. HelpNinja actually saved a ton of time for our support team.

Auto saved reply drafts

This is a small feature, but very useful. Sometimes we need to go back and forth while composing answer to a ticket. And since HelpNinja auto saves the draft reply, we don’t have to use a text editor to keep a draft until it’s ready and then paste it into the support system.

Keyboard Shortcuts

Many support systems have keyboard shortcuts. But we find HelpNinja’s shortcuts intuitive and logical. Again, saves us from remembering them and performing the task manually.

Automatic Workflows

Automation is good. Automation that works like it’s personal, is even better. HelpNinja allowed us to setup flexible workflow rules and auto responses. This reduced follow up work and auditing.

Saved / Canned Replies

Ok, this is another standard feature for a support help desk, and we had it even in our activeCollab extension, but nonetheless, it’s really well implemented in HelpNinja. And for someone who’s migrating from email to a support solution, this can be real timesaver

Search

Again, search is fast, and finds good matches! Building a good search system doesn’t come easy, and when you can find a specific ticket in the haystack of hundreds of thousands, it’s definitely a win!

Easy attachment handling

Again, a small feature on the sales page, but a big productivity booster in actual usage.

Reports

We’re still exploring analytics and reporting within HelpNinja, but we’re liking what we’re seeing so far!!

Our verdict on HelpNinja

We love it. Good solutions are worth spending for, and HelpNinja is definitely one of them.

Flat 20% recurring discount on PRO plan

You can try HelpNinja before you decide to buy. Plus you can use this code ICEGRAM to get 20% recurring discount on HelpNinja Pro plan. That’s a big savings – which you can invest towards buying more of our products?

Business aside, I think HelpNinja is a good solution worth trying out – even if you’re reluctant.

Most of all managing all these multiple tasks from a single place.

But inspite of all this goodness, customers have faced issues when it comes to email deliverability.

Dive in to know how we solved this issue.

Understanding email deliverability woes

Well, Icegram Express is not an Email Service Provider. It is a plugin which works along with WordPress or an Email Service Provider to send out emails.

Now the deliverability completely depends on the Email Service Provider. So technically, we had no direct way to resolve this issue except building it into our own system or finding a reliable ESP and integrating with that. We decided to go with the latter.

Choosing the right ESP for a smooth integration process

There are multiple ESP’s in the market. Some very popular ones being – Mailgun, Sparkpost, Pepipost, Amazon SES.

We wanted to go beyond just finding a reliable solution. We wanted to find a solution that we would use and only then recommend. So we did tons of research, tried a few services and then zeroed down to Pepipost.

Price-wise here’s how Pepipost compares with its counterparts:

Besides price here are other things we liked at Pepipost:

• It had the highest deliverability rate when compared with others.
• Easy to configure, can be done within 3 minutes.
• It is trusted by over 20,000 brands.
• Provides real-time tracking.
• Has an artificial intelligence to understand customer behavior.
• Has sub-account support.

Integrate Icegram Express with Pepipost: step-by-step guide

If you’ve ever faced difficulties with email delivery, we recommend considering Pepipost. Follow these steps to integrate it seamlessly with your Icegram Express plugin and enjoy hassle-free email delivery:

1. Install and activate the Icegram Express plugin.
2. Sign up for a Pepipost account and retrieve your API key.
3. Configure the integration settings in Icegram Express by entering your Pepipost API key.
4. Verify the integration by sending a test email and confirming successful delivery.
5. Enjoy efficient email delivery with Icegram Express and Pepipost.

Skyrocket your email success today

Say goodbye to email deliverability issues by integrating Icegram Express with Pepipost. Follow our step-by-step guide to set up the Email Subscribers tool and enjoy hassle-free email delivery for your WordPress website.

Remember, successful integration is just a few steps away!”

Try it out now

In this article, I will explain GDPR in the simplest terms possible. I will also cover how Icegram Engage will comply with these new privacy rules and also redirect you to some useful resources on how to implement GDPR on your website.

Disclaimer: This is not legal advice. It’s our understanding of GDPR and information on how we will implement it in Icegram Engage.

Jump to how Icegram Engage is getting GDPR compliant

What is GDPR?

It is a new set of EU privacy rules aimed at enhancing the protection of EU citizens’ personal data. It makes it obligatory for organizations to deal with such data in transparent and secure ways.

When will GDPR take effect?

The date announced is 25th May 2018.

Will GDPR apply to my business?

If your business is set up in EU or you process the data of EU citizens then YES, it applies to you. If you ever collect, record, store, use, or erase personal data from customers or contacts in the EU, then it should be your priority.

How is Icegram preparing to be GDPR compliant?

We at Icegram are reviewing and updating our internal data processes, systems as well as our plugins to make sure we are ready by May.

Soon we will be releasing our new Data Processing Agreement to allow customers to lawfully transfer EU personal data to Icegram before 25th May.

NOTE: We’re committed to achieving GDPR compliance to the earliest and are working towards the same.

How can you make your business GDPR compliant?

Just like us, I know you want to make your business GDPR compliant too. So I’m sharing a few resources we have been referring to.

Feel free to check them and leave a comment if you have any questions or doubts.

• MailChimp has created a helpful guide on GDPR – take a look at it here.
• Learn how you can turn GDPR into an opportunity – read now.

Achieve anything with Custom Coding

• You can increase/decrease the height of a message type.
• Change the width of the message type.
• Apply a different font to the message body.
• Change the font size of the headline.
• And lot more…

How to quickly run Custom Code In Icegram Engage

You can now add all your CSS and JS code in a separate code block. It appears right above the targeting rules section in the Icegram Engage Campaign Editing Panel.

Try in under 5 minutes

Use these simple custom css codes in your next Icegram Engage campaign and have fun!

Change the width of the entire Icegram Engage message

#ig_this_message{width:30% !important;}

2. Change the font-size of the headline

#ig_this_message .ig_headline{font-size: 3em !important;}

3. Change font-family for the entire message

#ig_this_message .ig_message{font-family:"Times New Roman", Georgia, Serif !important;}


German Translation

We have also added the German translation to Icegram Engage thanks to one of our client’s Mr. Franz for helping us with it.

Other Notable Mentions

The add-ons and docs page inside the plugin are revamped. And we hope this change will only prove beneficial. Please give it a look. Also, we’ve internally prevented the false impression count caused due to crawling. Thus Analytics will only record true impressions by real visitors and not the ones by crawlers/bots.